Returns & Exchanges
Turramurra Music is committed to ensuring you are satisfied with your gear, offering a flexible return policy for items that are faulty, damaged, or incorrectly supplied. We strive to provide a seamless exchange process to get you back to making music as quickly as possible.
Contact Our Team
Reach out to our customer support or visit the store within 14 days of purchase to initiate a return request with your original proof of purchase.
Assessment and Approval
Our technical experts will evaluate the instrument or equipment to verify the condition and ensure it meets our eligibility criteria for a return or repair.
Secure Packaging
If returning via courier, ensure the item is securely packed in its original manufacturer packaging with all included accessories and manuals to prevent transit damage.
Resolution
Once the return is processed, you will receive your choice of a replacement, store credit, or a refund to your original payment method depending on the circumstances.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing